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Frequently Asked Questions

We have a large variety of vehicles including Luxury Sedans, Luxury SUV's, Sprinters, stretch limos, mini buses, mini coaches, and full size charter (coach) buses.
We are available on the road, in the office, and online 24/7. You can contact us anytime to make a reservation or to speak with one of our representatives.
Our cancellation policies can be found here
We've got a delegated page for the airport directions, you can access the page here
Yes we do! We offer this service at both DFW and Dallas Love Field airports at different rates. This service allows the chauffeur to meet the passenger inside at baggage claim with a sign with their name on it. For an international flight, the chauffeur would meetoutside of the customs exit. This service is just an extra $10.
You can make a reservation anytime using our online reservation system, via phone at 214-256-6725, or via email at info@primelimo.com.
Yes, when the chauffeur is on the way to you and when they arrive you will receive an automated text message with their name, number, make, model, and license plate of the vehicle. You can also request to have that information sent to you earlier via email if you would prefer.
Our limos come with complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
Yes, you can! You can bring any beverages or snacks you would like in the vehicle, and you can even have us purchase it for you ahead of time. We do have a strict NO UNDERAGE DRINKING policy, and if our chauffeur sees it or smells it they can terminate the ride.
Industry standard is usually 15%-20%. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased, decreased, or eliminated entirely at your discretion.
When booking the reservation you will have to put a credit/debit card on file, which is usually the preferred method of payment. We do also accept cash and checks, cash must be collected before loading the vehicle and checks must be received at least 4 business days prior to the event.
We provide service nationwide making your booking and billing needs so much simpler as you only deal with one company! Whether you are flying into LGA or LAX, we have you covered with the same great service you are accustomed to receiving.
Absolutely! All our regulated chauffeurs are drug tested upon hire and randomly tested as well. We also pull annual motor vehicle records. We have a zero-tolerance policy for intoxicating substances.This is in addition to our rigorous in-class and on the road testing before a chauffeur ever picks up a passenger!
We have access to vehicles that are equipped to handle individuals with mobility challenges.
In the extremely unlikely event that you have an issue with us, please first give us a call 24/7, talk to a live person, and let us resolve any problem you may have. If you are still not satisfied, you can report complaints to the City of Dallas at 214-670-3161.
What makes Prime Limo stand out is our 24/7 customer service availability, our professionally trained and licensed chauffeurs, our competitive rates, and our up to date fleet that is constantly expanding. Our customer service is beyond compare, and our chauffeurs are always ready to give you the best trips possible with a smile!
Prime Limo offers competitive SUV and Sedan prices, and we are potentially willing to price match. If you receive a lower price from one of our competitors, please contact Prime Limo's reservations team. We will be happy to review the offer and, for approved comparable providers, match that price to ensure you receive the best value.
Due to the high demand for our stretch limos on Saturday evenings, we limit point-to-point limo reservations to be completed by 3 pm and back in our general area so we can prepare our vehicle and get ready for the next reservation.
Yes, we do. We can do a birthday package for an additional $200 (red carpet, balloons, champagne)
We currently do not have any promotions or discounts.
Yes, all the features listed are accurate.
Yes, we have an in house detailing staff that clean, sanitize, and prep all vehicles daily.
Yes, all electrical equipment is operational.
Yes, they are dressed in standard chauffeur attire (black slacks, white dress shirt, tie, and company vest)
The limos and limo Sprinters come stocked with bottled water, glassware, cups, napkins, and ice. The buses are stocked with bottled water
The rates we provide include all fees. There would only be extra fees if you use more than the scheduled time.
If you use extra time, we would charge at the quoted rate. There would not be a surcharge.
Our 24/7 office line, that is staff with in-house agents, is 214-256-6725.
Once you book your reservation, we will send you a 1 page contract to e-sign. Once that is completed, we will charge a 20% non-refundable deposit. The remainder is charged the day before your event.
The 20% deposit is non-refundable and non-transferrable. Any cancellations within 7 days of your scheduled event will result in a full charge of the remaining balance.
Yes, we carry a $1,000,000 commercial policy and a $5,000,000 policy on our buses.
Every vehicle we have is company owned. We have our own custom plates on each vehicle as well.
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Heather Bernard
Heather Bernard

Has left us a 5 star review

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Heather Bernard
March 11, 2023

Great experience with Prime Limo. My driver was Denario and he was very friendly and professional. Would highly recommend this service.

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Geoffrey Reiner
February 28, 2023

Perfect experience, exactly what I needed and expected. Beautiful, spacious, clean car. Smooth ride

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Ninoska Hall
February 24, 2023

Amazing service!!! Very quick to respond to all of the questions I had regarding the services. Easy and straightforward information, no hidden fees or surprises. Our driver Michael was extremely attentive, puntual, and professional. Would recommend this company for all your limo needs! Excellent customer service!

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Texas Disney Mom
February 23, 2023

Our recent limo service from Dallas Love Field is worth talking about. Taje was there to assist with all the luggage and offered us stellar concierge-level service. We highly recommend Prime Limo.

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Mike Kroll
February 22, 2023

Great experience! Our SUV was spotless, Taje was my chauffeur and was waiting for us on arrival and took good care of us. Will definitely use Prime Limo when I return. Thank you!

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Paige Fischer
February 18, 2023

Love Prime Limo and the service they provide every time I visit Dallas. My driver Denario was amazing.

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Melissa Crockett
February 18, 2023

Ambrose was absolutely the best! He was kind, polite, professional & got me to my destination safely.

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Laura Russell
February 15, 2023

Denario was a great chauffeur. So enjoyed the conversation and he was such a safe driver!

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Sarah Armstrong
February 13, 2023

A week late in writing this, but I have been thinking about Prime Limo & Car Service ever sense. If you are in need of a luxury pickup or transport in the Fort Worth area, look no more. Extremely prompt, reliable, above and beyond, and absolutely gorgeous vehicles. One of their brand new luxury SUV's picked up the person I booked this for and he was amazed at not only the vehicle itself, but the incredible service provided. Thank you very much to your team, the last minute changes the weather through at us, and all you did to make our lives easier. You will forever be our go to while in the area!

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Patrick Conner
February 12, 2023

Exceptional service with ample proactive communication confirming real-time status of driver. Stress Free. Worry free. Beautiful clean vehicles. The driver professionalism is stellar. Like today...thank you Ronald!

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ORRIN RUGEN
February 11, 2023

I have used Prime for nearly 30 years (mostly home to/from DFW or DAL). They consistently provide outstanding service that is reflected in the outstanding equipment they use, the cleanliness of their vehicles, their absolute on-time performance, and the quality and professionalism of their drivers. Paul assisted me yesterday in moving from a nursing facility to my home following rehab for spinal surgery. He gladly moved all my luggage into my home and at my request, placed it my bedroom, and he graciously plugged my pc into the wall power source behind my desk (I'm unable to bend or twist). I have had multiple similar experiences with other Prime drivers when my late wife (who had ALS) travelled with me and required wheelchair assistance. I believe Prime is unequaled in Quality Customer Service and the overall product they provide.

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Dan Bailey
February 10, 2023

I have utilized Prime’s car service for airport transport a couple of times now. They are incredibly professional and the cars are immaculate. Most recently, Javier was our driver and we were pleased with his helpfulness and his professionalism! We highly recommend Prime for any of your transportation needs!

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Jo Alice B.
February 10, 2023

Another great ride to my periodontist office with Prime Limo! Matthew, my driver was great. Helped me in and out of the car and even offered to walk me in...

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bonnie hirschhorn
February 5, 2023

I am a first time user of Prime Limo and I can’t thank Prime Limo enough for their service. Denario was on time and given the weather conditions instilled great confidence in his ability to drive and negotiate the icy roads. Customer service was very kind and attentive to my needs. I would absolutely recommend Prime Limo & Car Service and definitely use them again.

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Marc Dantuono
February 4, 2023

I've been using Prime Limo for the last 6 months or so, at least two times each month. Their office employees, drivers and service have been spot on each time. Absolutely recommend using them!

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Dev Vinson
February 1, 2023

Prime is always on time, clean and respectful! Jennifer was awesome!!

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Heather Hogan
January 30, 2023

I use Prime Limo every time I visit Dallas because they are reliable and get my clients where I need them without having to worry. Ronald was on time as usual! Thank you Primo Limo

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Julie Patrick
January 26, 2023

Richard was our driver, who was ontime and helped us with our bags, and of course friendly. We use Prime Limo exclusively because you know they are reliable.

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Elle Murley
January 26, 2023

We had a great experience. Very professional company. Richard was awesome and always on time.

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Dianna Gibbs
January 25, 2023

A really great experience Saturday night with Prime Limo. Matthew did a fabulous job driving, the limo was clean, newish and we were extremely pleased with every step of the way from booking, to talking to your office and finally with Matthew driving and making sure we were all comfortable and no issues. Thanks again Matthew for making our Saturday night in Dallas to Ft Worth so special!

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james olsson
January 23, 2023

Excellent. I want Ronald on my next trip!!

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Adam Stegman
January 21, 2023

We had a great time! We reserved a limo for a few hours, and Matthew was a fantastic driver. We were comfortable and had fun in the back of the car, and never had to wait when we were ready to move on to another location.

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Tim Norris
January 20, 2023

Prime Limo always does a great job of making it easy to book our service to and from the airport for our vacations. Drivers are always on time and communication is perfect. Ray was excellent and made our return trip home a welcome one.

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J CT
January 20, 2023

We travel regularly and Prime Limo is our choice for airport transfers between Dallas and DFW. The vehicles are spotless, the drivers always arrive on time, friendly and professional, savvy drivers like Tino who get us home through rush-hour traffic safely and smoothly. Highly recommended!

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Angela C.
January 20, 2023

Professional and reliable limo company. I booked a RT to DFW for my business trip and was very satisfied with the service. My chauffeur, Nyron arrived on-time (a few minutes early actually) and professionally dressed. He confirmed my flight and drop-off gate. The rides went smoothly and no issues at all. The online booking process was very easy and price was transparent. Highly recommended this company for your transportation needs!

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Marla Sanders
January 19, 2023

Matthew was awesome! He was flexible when I was running a little late. He conversed with me at my pace and at appropriate volume. He was pleasant and humorous. It was a smooth and fast trip. This service never disappoints and is much appreciated.

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Jenifer Eppes
January 18, 2023

Best limo ride ever. Matthew is a literal saint. I would rebook anytime!

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Hannah Boldt
January 18, 2023

Primo Limo is a constantly reliable service from start to finish. They send you your drivers information with their picture and make/model of their car well in advance so you know who your looking for. It takes the stress out of the pickup process. I use them every time I come in and out of Dallas. Javier was my driver this last time and he greeted me at baggage claim with a smile.

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Robb Rothrock
January 3, 2023

We decided at the last minute that we didn't want to leave a car at the airport and deal with all that so we called after MIDNIGHT to see if we could get a suburban by 9am. Moncia answered right away and we had a reservation immediately for the next morning. Ronald arrived 15 min early and was so helpful and friendly! On the way back Robert was waiting for us...same thing. Price is very reasonable and includes gratuity. Gave both drivers an extra tip anyway...they deserved it! You have a new client from here on.

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Jack Smith
January 2, 2023

Javier made all his way points for us is a speedy, seatbelt safe, manner. Roll on and be prosperous.

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Ruth Smith
January 1, 2023

Daryl provided outstanding customer service making our tour effortless and fun.

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Shiraz Sultan
December 29, 2022

Great service! Came on time and delivered us safely.

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Sumera Jiva
December 28, 2022

Great first time experience!

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Salim Jivani
December 28, 2022

Great experience with the team! Super professional and cool. Would definitely use again

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AZ Lalani
December 27, 2022

Fantastic limo service! Vehicles are top notch

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Sheezan Jivani
December 27, 2022

Amazing customer service from Prime! 2nd to none! Very accommodating with the prompt timing of our pickup and drop off and a safe ride home. Would def use again on our next party

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Fahim Panjwani
December 27, 2022

Great time with Prime Limo! Amazing services! The party bus was bumping!

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Neela Ranmal
December 27, 2022

So much fun to be with our friends and family on our way to our event. Highly recommended if you are able to book with Prime!

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Zein Jivani
December 27, 2022

Rented them for our Christmas party which was in Fort Worth. They picked us up in Carrollton. On-time, clean, professional service.

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Riyaz Manjiyani
December 27, 2022

Great customer service. Promptly arrived on time. Driver was super professional and adhered to all safety protocols. Would use service again in future. Thank you for providing safe transportation during our holidays!

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Alkarim Lalani
December 27, 2022

Great service. Comfortable ride, and def a safe way to travel. Thanks Prime Limo

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Arman Jivani
December 27, 2022

Timely, patient, super clean bus. I wouldn't use any other service they were so accommodating! Party bus was big enough for 20+ people and comfortable with air. We had a great time!

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Sarah Rose
December 20, 2022

So fun!

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stephanie andrew
December 19, 2022

Greeaaatttttt time

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Justin Jurek
December 19, 2022

My wife and her friends used Prime Limo and Car Services for their event. The sprinter bus was definitely the highlight of the night. I would recommend Prime Limo and Car Services for your next event.

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Karen Tackitt
December 19, 2022

Great service and friendly drivers!

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Veronica Renteria
December 19, 2022

This was the best experience and service! Would recommend to anyone

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Sabrina Deleon
December 19, 2022

We just rented a bus for my friends bachelorette, and it was perfect! The driver was super sweet and attentive. We had an amazing time!

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Hollie Tackitt
December 19, 2022

Amazing service! Would recommend prime limo to all of my friends

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Amber Stone
December 19, 2022

We used prime limo and car services for my friend's event. I highly recommend their services!