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Our Response to COVID-19

Frequently Asked Questions

    Q: What types of vehicles do you have?
    A: We have a large variety of vehicles including Luxury Sedans, Luxury SUV's, Sprinters, stretch limos, mini buses, mini coaches, and full size charter (coach) buses.
    Q: What are your hours of operation?
    A: We are available on the road, in the office, and online 24/7. You can contact us anytime to make a reservation or to speak with one of our representatives.
    Q: Do you offer Meet and Greet service?
    A: Yes we do! We offer this service at both DFW and Dallas Love Field airports at different rates. This service allows the chauffeur to meet the passenger inside at baggage claim with a sign with their name on it. For an international flight, the chauffeur would meetoutside of the customs exit. This service is just an extra $10.
    Q: How do I make a reservation?
    A: You can make a reservation anytime using our online reservation system, via phone at 214-256-6725, or via email at
    Q: Will I know the driver’s information ahead of time?
    A: Yes, when the chauffeur is on the way to you and when they arrive you will receive an automated text message with their name, number, make, model, and license plate of the vehicle. You can also request to have that information sent to you earlier via email if you would prefer.
    Q: What things are provided in the limos?
    A: Our limos come with complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
    Q: Can we have alcohol in the vehicles?
    A: Yes, you can! You can bring any beverages or snacks you would like in the vehicle, and you can even have us purchase it for you ahead of time. We do have a strict NO UNDERAGE DRINKING policy, and if our chauffeur sees it or smells it they can terminate the ride.
    Q: What is standard for gratuity?
    A: Industry standard is usually 15%-20%. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased, decreased, or eliminated entirely at your discretion.
    Q: How do I pay for the service?
    A: When booking the reservation you will have to put a credit/debit card on file, which is usually the preferred method of payment. We do also accept cash and checks, cash must be collected before loading the vehicle and checks must be received at least 4 business days prior to the event.
    Q: Do you operate outside of the DFW area?
    A: We provide service nationwide making your booking and billing needs so much simpler as you only deal with one company! Whether you are flying into LGA or LAX, we have you covered with the same great service you are accustomed to receiving.
    Q: Are your chauffeurs drug tested and background checked?
    A: Absolutely! All our regulated chauffeurs are drug tested upon hire and randomly tested as well. We also pull annual motor vehicle records. We have a zero-tolerance policy for intoxicating substances.This is in addition to our rigorous in-class and on the road testing before a chauffeur ever picks up a passenger!
    Q: What makes your service better than the others?
    A: What makes Prime Limo stand out is our 24/7 customer service availability, our professionally trained and licensed chauffeurs, our competitive rates, and our up to date fleet that is constantly expanding. Our customer service is beyond compare, and our chauffeurs are always ready to give you the best trips possible with a smile!
    Q: Does Prime Limo & Car Service price match?
    A: Definitely. Please contact Prime Limo’s reservations team if you receive a lower price from one of our competitors, and we will be happy to match that price for approved comparable providers.
    Q: Can I book a point-to-point trip in a limo on a Saturday?
    A: Due to the high demand for our stretch limos on Saturday evenings, we limit point-to-point limo reservations to be completed by 3 pm and back in our general area so we can prepare our vehicle and get ready for the next reservation.
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