What types of vehicles do you have? – We have a large variety of vehicles including Luxury Sedans, Luxury SUVs, Sprinters, stretch limos, and Mini-Buses.
What are your hours of operation? – We are available on the road, in the office, and online 24/7. You can contact us anytime to make a reservation or to speak with one of our representatives.
Do you offer Meet and Greet service? – Yes we do! We offer this service at both DFW and Dallas Love Field airports at different rates. This service allows the chauffeur to meet the passenger inside at baggage claim with a sign with their name on it. For an international flight, the chauffeur would meet just outside of the customs exit.
How do I make a reservation? – You can make a reservation anytime using our online reservation system, via phone at 214-256-6725, or via email at firstname.lastname@example.org
Will I know the driver’s information ahead of time? – Yes, when the chauffeur is on the way to you and when they arrive you will receive an automated text message with their name, number, make, model, and license plate of the vehicle. You can also request to have that information sent to you earlier via email if you would prefer.
What things are provided in the limos? – Our limos come with complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
Can we have alcohol in the vehicles? – Yes you can! You are allowed to bring any beverages or snacks you would like in the vehicle, and you can even have us purchase it for you ahead of time. We do have a strict NO UNDERAGE DRINKING policy, and if our chauffeur sees it or smells it they can terminate the ride.
What is standard for gratuity? – Industry standard is usually 15%-20%, but it is at your discretion what you would like to add. We do just have a 10% minimum.
How do I pay for the service? – When booking the reservation you will have to put a credit/debit card on file, which is usually the preferred method of payment. We do also accept cash and checks, cash must be collected before loading the vehicle and checks must be received at least 4 business days prior to the event.
Do you operate outside of the DFW area? – We do operate all around the U.S., which can make billing and service much easier since you only have to deal with one company!
What makes your service better than the others? – What makes Prime Limo stand out is our 24/7 customer service availability, our professionally trained and licensed chauffeurs, our competitive rates, and our up to date fleet that is constantly expanding. Our customer service is beyond compare, and our chauffeurs are always ready to give you the best trips possible with a smile!