Q: What types of vehicles do you have? A: We have a large variety of vehicles including Luxury Sedans, Luxury SUV's, Sprinters, stretch limos, mini buses, mini coaches, and full size charter (coach) buses.
Q: What are your hours of operation? A: We are available on the road, in the office, and online 24/7. You can contact us anytime to make a reservation or to speak with one of our representatives.
Q: Do you offer Meet and Greet service? A: Yes we do! We offer this service at both DFW and Dallas Love Field airports at different rates. This service allows the chauffeur to meet the passenger inside at baggage claim with a sign with their name on it. For an international flight, the chauffeur would meetoutside of the customs exit. This service is just an extra $10.
Q: How do I make a reservation? A: You can make a reservation anytime using our online reservation system, via phone at 214-256-6725, or via email at email@example.com.
Q: Will I know the driver’s information ahead of time? A: Yes, when the chauffeur is on the way to you and when they arrive you will receive an automated text message with their name, number, make, model, and license plate of the vehicle. You can also request to have that information sent to you earlier via email if you would prefer.
Q: What things are provided in the limos? A: Our limos come with complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
Q: Can we have alcohol in the vehicles? A: Yes, you can! You can bring any beverages or snacks you would like in the vehicle, and you can even have us purchase it for you ahead of time. We do have a strict NO UNDERAGE DRINKING policy, and if our chauffeur sees it or smells it they can terminate the ride.
Q: What is standard for gratuity? A: Industry standard is usually 15%-20%. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased, decreased, or eliminated entirely at your discretion.
Q: How do I pay for the service? A: When booking the reservation you will have to put a credit/debit card on file, which is usually the preferred method of payment. We do also accept cash and checks, cash must be collected before loading the vehicle and checks must be received at least 4 business days prior to the event.
Q: Do you operate outside of the DFW area? A: We provide service nationwide making your booking and billing needs so much simpler as you only deal with one company! Whether you are flying into LGA or LAX, we have you covered with the same great service you are accustomed to receiving.
Q: Are your chauffeurs drug tested and background checked? A: Absolutely! All our regulated chauffeurs are drug tested upon hire and randomly tested as well. We also pull annual motor vehicle records. We have a zero-tolerance policy for intoxicating substances.This is in addition to our rigorous in-class and on the road testing before a chauffeur ever picks up a passenger!
Q: What makes your service better than the others? A: What makes Prime Limo stand out is our 24/7 customer service availability, our professionally trained and licensed chauffeurs, our competitive rates, and our up to date fleet that is constantly expanding. Our customer service is beyond compare, and our chauffeurs are always ready to give you the best trips possible with a smile!
Q: Does Prime Limo & Car Service price match? A: Definitely. Please contact Prime Limo’s reservations team if you receive a lower price from one of our competitors, and we will be happy to match that price for approved comparable providers.
Q: Can I book a point-to-point trip in a limo on a Saturday? A: Due to the high demand for our stretch limos on Saturday evenings, we limit point-to-point limo reservations to be completed by 3 pm and back in our general area so we can prepare our vehicle and get ready for the next reservation.
Contacted Primo Limo and they responded extremely fast. My friends and I booked them for The Weeknd concert and everything was perfect. I would love to thank prime limo for making this a wonderful experience and will continue to book them for any of my party needs.
I experienced prime limo’s great service last Saturday for my wedding. The buses and limo was the perfect touch and all my guests were amazed!! The white Escalade stretch is built for royalty and you are treated that way too.
I’ve been using prime limo for 4 years and have been Absolutely blown away by their service there constant appreciation for the customers and always updating their inventory with new cars.
Before I used to use Uber black but after using prime limo I will probably never be using Lyft or Uber ever again.
Support local family owned Dallas businesses!!!
Pick up/drop off service was excellent. Was texted by my driver 15 min before they were supposed to arrive that they were outside ready whenever I was. Had a cold water bottle for me waiting.
Also used prime limo to pick me up at the airport. Right when I landed I had the name and picture of who was picking me up. He also texted me personally and let me know what he was wearing. I don’t think any other limo/pickup service comes close to this type of treatment at such an affordable price. Honestly there’s no reason to use any other company other than Prime limo, trust me.
Love Love Prime Limo. This is the 3rd time I am using there services. Had a few nights ruined by another limo company until I found Prime. All the equipment works which is exteremly important. They had a large fleet of vehicles to choose from The drivers were always super friendly and genuinely happy to take us where ever the night took us and make our night special. They were super responsive up until my event. I use limo services often and they are the best company I have worked with period. If you have a special night I guarantee this is by far the best hands you want to be in. Thank you guys for always going above and beyond.
I used to always use Uber Black to get to wherever I needed, but a colleague of mine suggested using Prime Limo since he has had an amazing experience working with them.
The first time I reached out to Prime Limo, Sophia treated me as if we were family. The user experience between Prime Limo and Uber/Lyft is outstanding. Cars, SUV's, Party Buses are only a portion of their fleet! Definitely switching to Prime Limo for all of my transportation needs!
Another bus company cancelled on my group 2 hours before we needed to be picked up! I had 50 people at my house to go to a boat party at Lake Lewisville. Me and my friends frantically called every bus company in town. Most didn’t even pick up. Prime limo answered and they were able to get my charter bus and save the day. We ended up having a great time. The bus waited at the dock for us the entire time. Kept the bus nice and cool. There’s a bathroom on board as well that we all used.
Very excellent service! The limo was nice and clean. Got picked up on time they make sure we were having a great time. I was amazed by the service highly recommended Prime Limo & Car Service for your next event
My flight was extremely delayed - it landed nearly 8 hours late, approaching 1:00 am. Karl communicated with me directly the entire time during the delay while I was on the ground after having been diverted to another airport. Karl was extremely attentive, and I am so thankful for him for being there and getting me home at nearly 2am. Karl displayed displayed an extremely high level of customer service. Thank you!
Prime Limo took care of my family when we arrived back at the airport from our overseas trip. The driver was awaiting us as soon as we walked out of the terminal, helped us with our bags, and was very courteous. We arrived at our location safely and will certainly use Prime Limo services again in the future!
We used Prime Limo twice over this past weekend and the service was excellent!
Richard was on time, friendly, and professional. We would highly recommend their services for your transfer needs in the greater Dallas metroplex.
Very professional, excellent service. I'm not comfortable taking an Uber alone at night, so I asked for a sedan to take me home. Taje was waiting outside of baggage claim, and it was a relaxing drive home, no worries. I love Prime Limo's airport service, and fyi, Taje was awesome, so thank you!
Rented a Sprinter Van Limo for a group of 8 guys on a bachelor party excursion. Richard our chauffeur was amazing. We did not have to lift a finger to let Richard know when we were ready for him to load us up and deliver us to the next venue that would contribute to our next day hangovers. I'm pretty sure that the two TVs in our limo had more channel options than anyone could imagine. Literally all the channels. Totally insane. Next time I want to watch a sports game and I don't get the channel I might just rent a Prime limo.
I needed a car service on short notice to transport two very special people, my mom and grandmother. Prime was so easy to work with and delivered on every request. Paul, their driver was not only on time and a great communicator, he was also so kind and thoughtful. I will not hesitate to utilize or recommend their services again.
I am a strong advocate of Prime Limo. Allison, our driver on this return trip, was exceptionally professional. He was patient and engaging while we waited on baggage and got us home safe and sound. I am greatly impressed with the quality and service provided by Prime Limo. Thank you. Please take good care of Allison!
My wife and I used Prime Limo services for transportation from Dallas Love to our home. Our driver Brandon Chandler was awesome! We had several flight delays during the day causing our arrival back to Dallas to be over 2 hours late. The entire time Brandon communicated with us as he tracked our flight to make sure he would be on time. Brandon was extremely professional and very helpful throughout the whole process. I will be recommending Prime Limo Service to all my friends.
Prime is top notch all the time! We’ve been using them for years to take us to and from the airport on our anual getaway to Jamaica. We had the Privilege of riding with Tino both to and from the airport this year. Thanks again! See you next year!
I will absolutely use these services again. Darryl and Laquilla were very hospitable and made sure we made it to each of our stops on time. Booking the reservations was a breeze as well. Overall I had a great experience.
We had such an amazing family day in Dallas. Kenya was able to get us exactly where we needed to be, didn’t have far to walk at all. And was prompt picking us up. Prime Limo and Kenya gave us impeccable service!!
Very responsive and accommodating! They provided us with a bus for our wedding guests that made it easy for them to get to and from the venue. We also paid for a getaway vehicle and our driver was great! Prices are reasonable and their service is amazing.