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Terms and Conditions

PRIME LIMO & CAR SERVICE PROFESSIONAL TRANSPORTATION SERVICE

Policies, Terms, and Conditions:

General Terms & Conditions that Apply to All Reservations & Quotes:

  • We have the right to refuse service to anyone
  • Every vehicle may have mileage restrictions
  • Point-to-point services in our limos may be available on weekend evenings based at our discretion
  • We are not responsible for service delayed due to conditions beyond our control; including, but not limited to:
  • Traffic congestion, road conditions, vehicular malfunctions, and weather
  • If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund
  • We are not responsible for any valuables left in any of our vehicles
  • All items brought inside the vehicle are done so at the discretion of their rightful owners
  • We strictly enforce governmental regulations regarding the use of drugs and alcohol
  • Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21
  • Use of illegal drugs will also result in immediate termination of services with no refund
  • There is absolutely no smoking of any kind in any of our vehicles
  • We are not responsible for any injuries incurred as a result of physical altercations between passengers
  • We are not responsible for any injuries due to intoxication
  • Chauffeurs cannot exceed the maximum capacity of passengers in vehicles
  • This violates state law and is strictly against our insurance guidelines
  • During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times

Hourly/As Directed Reservations:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Cancellations within one week (7 days) of your scheduled event will forfeit 100% of the balance
  • A reduction of hours is considered a cancellation and treated the same.
  • We have a 15 minute grace period after your scheduled drop off time. After each 15th minute, if you are still in use of the vehicle, you will be charged by the half hour.
  • For your convenience, we add a customary 18% gratuity to all reservations. This can be changed upon request.

Airport/Point-to-Point Trips:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Departures/Point-to-Point
    • We have a 15 minute grace period after your scheduled pick up time. After the 15th minute of the chauffeur waiting, there will be a per minute waiting fee at the amount of the vehicle’s hourly rate divided by 60
  • Airport Arrivals
    • We have a 30 minute grace period after your flight lands. After the 30th minute of the chauffeur waiting, there will be a per minute fee at the amount of the vehicle’s hourly rate divided by 60
  • Stops Along Route
    • Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop
    • If there is more than one stop, the trip will convert to an hourly reservation with a minimum 3 hour commitment
  • For your convenience, we add a customary 18% gratuity to all reservations. This can be changed upon request.

Cleaning/Damage Fees:

  • $250 cleaning due to sickness
  • $25 per broken/missing glassware
  • $250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device
  • $25 missing AUX cable
  • $50 cleaning due to excessive food mess at our discretion
  • $250 (minimum) for rips or tear to upholstery/leather
  • $150 for ripping tint off windows
  • $100 cleaning fee for any kind of smoking
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Monica
Monica

Has left us a 5 star review

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Monica
August 30, 2022

Excellent car service!! Definitely recommend Robert - polite and personable!! I'm a stickler for time efficiency and they always arrive earlier than expected!! #5Stars

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Nitash Hirani
August 29, 2022

Absolutely great service! Highly recommend

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Sonali Hirani
August 29, 2022

Really great service and so accommodating! Highly recommend!

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Daniel Prieto
August 28, 2022

Contacted Primo Limo and they responded extremely fast. My friends and I booked them for The Weeknd concert and everything was perfect. I would love to thank prime limo for making this a wonderful experience and will continue to book them for any of my party needs.

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rafia zulfiqar
August 28, 2022

I rented a limo for my sister’s birthday! Clean and and new limo showed up and we were very happy! Will definitely use them again!

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Wazir Mohammad
August 28, 2022

Airport service is top notch. I use them in Dallas every week and have never been disappointed! Shout out to Jennifer for being the best driver

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Sultan Pirani
August 28, 2022

I experienced prime limo’s great service last Saturday for my wedding. The buses and limo was the perfect touch and all my guests were amazed!! The white Escalade stretch is built for royalty and you are treated that way too.

Attentive staff and new vehicles! Prime is the only way to travel in luxury.

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Ferial Sidi
August 28, 2022

I love using Prime Limo for my corporate. I am never late to my flight and always picked up on time!

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sultan pirani
August 28, 2022

The buses are worth every dime! On time and very friendly staff

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Marwah Khalil
August 28, 2022

The cleanest limo I've sat in! I used them for the birthday and I was so happy with the grand vehicle they sent!! I will tell all my friends to use them too!

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Fatmin Mohammad
August 28, 2022

Very good service and very nice drivers. Good and on time!

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Zeshan Mohammad
August 28, 2022

Used their service for our corporate dinner and was blown away by their pristine fleet!! They were friendly and on time. Best of the best!

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Rahila Odhwani
August 28, 2022

Loved their party bus!!

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Aveshan Mohammad
August 28, 2022

I’ve been using prime limo for 4 years and have been Absolutely blown away by their service there constant appreciation for the customers and always updating their inventory with new cars. Before I used to use Uber black but after using prime limo I will probably never be using Lyft or Uber ever again. Support local family owned Dallas businesses!!!

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Michael Harrington
August 28, 2022

I use Prime every time I’m passing through DFW for work. Immaculately clean vehicles, professional chauffeurs, always on time. Highly recommend!

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Nousheen Karimi
August 28, 2022

Amazing service and communication! Would defy recommend for any booking!

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Nasreen Karimi
August 28, 2022

Prime Limo is a great company to work with! We used them for my friends 30th birthday party and had an amazing experience. Will definitely book them again!

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Natasha Kanchwala
August 28, 2022

Awesome. Reliable. Choose them!!!

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Cory Hunter
August 28, 2022

Great people! Great service! Definitely recommend using them!

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Scott Ward
August 27, 2022

Had a great experience with Prime Limo. Driver was very professional and attentive to our needs. Great service, will definitely be using again. Thanks!

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Daanesh Ibrahim
August 27, 2022

Pick up/drop off service was excellent. Was texted by my driver 15 min before they were supposed to arrive that they were outside ready whenever I was. Had a cold water bottle for me waiting. Also used prime limo to pick me up at the airport. Right when I landed I had the name and picture of who was picking me up. He also texted me personally and let me know what he was wearing. I don’t think any other limo/pickup service comes close to this type of treatment at such an affordable price. Honestly there’s no reason to use any other company other than Prime limo, trust me.

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shawn Guest
August 27, 2022

I highly recommend prime limo and car service. Ownership is amazing and all staff members are very professional. Exceptional experience with prime limo. Is now my go to company.

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Imran Khanji
August 27, 2022

Love Love Prime Limo. This is the 3rd time I am using there services. Had a few nights ruined by another limo company until I found Prime. All the equipment works which is exteremly important. They had a large fleet of vehicles to choose from The drivers were always super friendly and genuinely happy to take us where ever the night took us and make our night special. They were super responsive up until my event. I use limo services often and they are the best company I have worked with period. If you have a special night I guarantee this is by far the best hands you want to be in. Thank you guys for always going above and beyond.

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Tiffany Butler
August 26, 2022

Thank you guys for being so amazing!

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Charles Harris
August 26, 2022

Great customer service cars were really clean I would highly recommend!

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That Buff guy
August 26, 2022

The most amazing car service I’ve ever had! Felt very welcomed and got the help I needed, thank you prime limo & car service!

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Faisal Pirani
August 26, 2022

I used to always use Uber Black to get to wherever I needed, but a colleague of mine suggested using Prime Limo since he has had an amazing experience working with them. The first time I reached out to Prime Limo, Sophia treated me as if we were family. The user experience between Prime Limo and Uber/Lyft is outstanding. Cars, SUV's, Party Buses are only a portion of their fleet! Definitely switching to Prime Limo for all of my transportation needs!

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Tiffany Null
August 26, 2022

Awesome service! Driver was very helpful and a great driver the car was super clean! Definitely using this service again and again!

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kiran kothamasu
August 26, 2022

Another bus company cancelled on my group 2 hours before we needed to be picked up! I had 50 people at my house to go to a boat party at Lake Lewisville. Me and my friends frantically called every bus company in town. Most didn’t even pick up. Prime limo answered and they were able to get my charter bus and save the day. We ended up having a great time. The bus waited at the dock for us the entire time. Kept the bus nice and cool. There’s a bathroom on board as well that we all used.

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monisha munagala
August 26, 2022

Ima keep it short and sweet. If you have a special event, don’t mess around with other companies. Just book with them and move on. It’ll be the best decision you make. Thank me later.

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Marleidy Camacho
August 26, 2022

Very excellent service! The limo was nice and clean. Got picked up on time they make sure we were having a great time. I was amazed by the service highly recommended Prime Limo & Car Service for your next event

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kim phillips
August 17, 2022

My flight was extremely delayed - it landed nearly 8 hours late, approaching 1:00 am. Karl communicated with me directly the entire time during the delay while I was on the ground after having been diverted to another airport. Karl was extremely attentive, and I am so thankful for him for being there and getting me home at nearly 2am. Karl displayed displayed an extremely high level of customer service. Thank you!

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Rafique Poonja
August 14, 2022

Prime Limo took care of my family when we arrived back at the airport from our overseas trip. The driver was awaiting us as soon as we walked out of the terminal, helped us with our bags, and was very courteous. We arrived at our location safely and will certainly use Prime Limo services again in the future!

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Kristin Cudahy
August 10, 2022

We used Prime Limo twice over this past weekend and the service was excellent! Richard was on time, friendly, and professional. We would highly recommend their services for your transfer needs in the greater Dallas metroplex.

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Susan Bancroft
August 8, 2022

Very professional, excellent service. I'm not comfortable taking an Uber alone at night, so I asked for a sedan to take me home. Taje was waiting outside of baggage claim, and it was a relaxing drive home, no worries. I love Prime Limo's airport service, and fyi, Taje was awesome, so thank you!

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Alan Krzesinski
August 7, 2022

Rented a Sprinter Van Limo for a group of 8 guys on a bachelor party excursion. Richard our chauffeur was amazing. We did not have to lift a finger to let Richard know when we were ready for him to load us up and deliver us to the next venue that would contribute to our next day hangovers. I'm pretty sure that the two TVs in our limo had more channel options than anyone could imagine. Literally all the channels. Totally insane. Next time I want to watch a sports game and I don't get the channel I might just rent a Prime limo.

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Janine Akinradewo
August 6, 2022

I needed a car service on short notice to transport two very special people, my mom and grandmother. Prime was so easy to work with and delivered on every request. Paul, their driver was not only on time and a great communicator, he was also so kind and thoughtful. I will not hesitate to utilize or recommend their services again.

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Joe Riley
August 5, 2022

I am a strong advocate of Prime Limo. Allison, our driver on this return trip, was exceptionally professional. He was patient and engaging while we waited on baggage and got us home safe and sound. I am greatly impressed with the quality and service provided by Prime Limo. Thank you. Please take good care of Allison!

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Flo Moreno
August 2, 2022

Excellent service! Drivers on time, and vehicles were in excellent condition. Worth every penny!

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Eric Munoz
August 2, 2022

Prime limo is great for any event! The service is exceptional, the staff and drivers go above and beyond to make sure you are taken care of! Highly recommend them for any occasion!

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Madison Prevatt
July 27, 2022

Best car service in the DFW area. Drivers are always friendly and on time, especially Brandon. Highly recommend!

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Paul Maturi
July 24, 2022

My wife and I used Prime Limo services for transportation from Dallas Love to our home. Our driver Brandon Chandler was awesome! We had several flight delays during the day causing our arrival back to Dallas to be over 2 hours late. The entire time Brandon communicated with us as he tracked our flight to make sure he would be on time. Brandon was extremely professional and very helpful throughout the whole process. I will be recommending Prime Limo Service to all my friends.

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RSmith1466
July 19, 2022

Prime is top notch all the time! We’ve been using them for years to take us to and from the airport on our anual getaway to Jamaica. We had the Privilege of riding with Tino both to and from the airport this year. Thanks again! See you next year!

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Karonda Cook
July 18, 2022

I booked Prime Limo for a teen birthday party. They provided great communication and service. Laquila was an excellent chauffeur. I would definitely book them again.

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Suzanne Cobb
July 13, 2022

Our car was clean and comfortable. Our driver, Sochi, was kind and polite. It was a nice ride after a long travel day. I will definitely use them again!!

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Shana Kelly
July 12, 2022

A perfect ride and Taje was great!

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Aaliyah Caldwell
July 11, 2022

I will absolutely use these services again. Darryl and Laquilla were very hospitable and made sure we made it to each of our stops on time. Booking the reservations was a breeze as well. Overall I had a great experience.

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Darren Ingram
July 5, 2022

We had such an amazing family day in Dallas. Kenya was able to get us exactly where we needed to be, didn’t have far to walk at all. And was prompt picking us up. Prime Limo and Kenya gave us impeccable service!!

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Javier Salgado
June 29, 2022

Very responsive and accommodating! They provided us with a bus for our wedding guests that made it easy for them to get to and from the venue. We also paid for a getaway vehicle and our driver was great! Prices are reasonable and their service is amazing.