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Terms and Conditions

PRIME LIMO & CAR SERVICE PROFESSIONAL TRANSPORTATION SERVICE

Policies, Terms, and Conditions:

General Terms & Conditions that Apply to All Reservations & Quotes:

  • We have the right to refuse service to anyone
  • Every vehicle may have mileage restrictions
  • Point-to-point services in our limos may be available on weekend evenings based at our discretion
  • We are not responsible for service delayed due to conditions beyond our control; including, but not limited to: traffic congestion, road conditions, vehicular malfunctions, and weather
  • On group transportation/high volume trips, any excessive changes, based on our discretion, may result in additional admin fees of the total contract amount.
  • If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund
  • We are not responsible for any valuables left in any of our vehicles
  • All items brought inside the vehicle are done so at the discretion of their rightful owners
  • We strictly enforce governmental regulations regarding the use of drugs and alcohol
  • Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21
  • Use of illegal drugs will also result in immediate termination of services with no refund
  • There is absolutely no smoking of any kind in any of our vehicles
  • We are not responsible for any injuries incurred as a result of physical altercations between passengers
  • We are not responsible for any injuries due to intoxication
  • Chauffeurs cannot exceed the maximum capacity of passengers in vehicles, this violates state law and is strictly against our insurance guidelines.
  • During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times

Hourly/As Directed Reservations:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Cancellations within one week (7 days) of your scheduled event will forfeit 100% of the balance
  • A reduction of hours is considered a cancellation and treated the same.
  • We have a 10 minute grace period after your scheduled drop off time. After 11th minute, if you are still in use of the vehicle, you will be charged by the half hour. There is only one grace period per reservation.
  • For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.

Airport/Point-to-Point Trips:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Departures/Point-to-Point
    • We have a 15 minute grace period after your scheduled pick up time. After the 15th minute of the chauffeur waiting, there will be a per minute waiting fee at the amount of the vehicle’s hourly rate divided by 60
  • Airport Arrivals
    • We have a 30 minute grace period after your flight lands. After the 30th minute of the chauffeur waiting, there will be a per minute waiting fee.
  • Stops Along Route
    • Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop
    • If there is more than one stop, the trip will convert to an hourly reservation with a minimum 3 hour commitment
  • For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.
  • We cannot make any timing changes for private or semi private flights within 2 hours of the scheduled pick up time.

Car/Child Seats:

  • Prime Limo assumes no responsibility for any injury or damage to the user. The device must be installed by the user only.
    • Chauffeurs are neither authorized or certified to install this device.
  • You can find instructions for installation here: https://www.primelimo.com/child-car-seats-available/

Invoices:

  • Any invoices not paid within 30 days will incur a 10% late fee.

Cleaning/Damage Fees:

  • $250 cleaning due to sickness
  • $25 per broken/missing glassware
  • $250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device
  • $25 missing AUX cable
  • $50 cleaning due to excessive food mess at our discretion
  • $250 (minimum) for rips or tear to upholstery/leather
  • $150 for ripping tint off windows
  • $100 cleaning fee for any kind of smoking
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S&J M
S&J M

Has left us a 5 star review

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S&J M
February 29, 2024

I had a great experience with Prime Limo and Car Service. Chad is prompt, professional, and courteous, with a friendly personality that made for a pleasant experience. He also went above and beyond helping my elderly aunt who we stopped to pick up on the way to the hotel. If I could give Chad ten stars, I would.

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Julie M.
February 28, 2024

I strongly recommend Prime Limo & Car Service, and especially Chad, our driver. He is prompt, courteous, a careful and professional driver, with a warm...

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Stacy B.
February 28, 2024

Chad was the driver for the Limo I got my son for his 21st Birthday! He was not only professional but made sure my son and his friends had a great time...

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A M Strong
February 26, 2024

Angelo arrived early, drove safely within the speed limit and got me to DFW in plenty of time for my flight. He even checked the flight time, gate and location of TSA before leaving me. Very personable and thoughtful.

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Christina M
February 26, 2024

Excellent service! Julie was amazing.

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F H
February 25, 2024

Great service!

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Carolyn Kirk
February 19, 2024

Terrific experience in December. Coryon was the best - kept us in the loop re where he was, when he’d arrive, gracious, helpful. Car was spotless. Dealing with booking people is a breeze. Great company.

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Brealyn Scott
February 17, 2024

My driver Chad did an amazing job with safely transporting my team and I to our destination for work. He’s a great driver and very respectful, would highly recommend his services!