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Terms and Conditions

PRIME LIMO & CAR SERVICE PROFESSIONAL TRANSPORTATION SERVICE

Policies, Terms, and Conditions:

General Terms & Conditions that Apply to All Reservations & Quotes:

  • We have the right to refuse service to anyone
  • Every vehicle may have mileage restrictions
  • Point-to-point services in our limos may be available on weekend evenings based at our discretion
  • We are not responsible for service delayed due to conditions beyond our control; including, but not limited to:
  • Traffic congestion, road conditions, vehicular malfunctions, and weather
  • If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund
  • We are not responsible for any valuables left in any of our vehicles
  • All items brought inside the vehicle are done so at the discretion of their rightful owners
  • We strictly enforce governmental regulations regarding the use of drugs and alcohol
  • Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21
  • Use of illegal drugs will also result in immediate termination of services with no refund
  • There is absolutely no smoking of any kind in any of our vehicles
  • We are not responsible for any injuries incurred as a result of physical altercations between passengers
  • We are not responsible for any injuries due to intoxication
  • Chauffeurs cannot exceed the maximum capacity of passengers in vehicles
  • This violates state law and is strictly against our insurance guidelines
  • During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times

Hourly/As Directed Reservations:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Cancellations within one week (7 days) of your scheduled event will forfeit 100% of the balance
  • We have a 15 minute grace period after your scheduled drop off time. After each 15th minute, if you are still in use of the vehicle, you will be charged by the half hour.
  • For your convenience, we add a customary 18% gratuity to all reservations. This can be changed upon request.

Airport/Point-to-Point Trips:

  • You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
  • Departures/Point-to-Point
    • We have a 15 minute grace period after your scheduled pick up time. After the 15th minute of the chauffeur waiting, there will be a per minute waiting fee at the amount of the vehicle’s hourly rate divided by 60
  • Airport Arrivals
    • We have a 30 minute grace period after your flight lands. After the 30th minute of the chauffeur waiting, there will be a per minute fee at the amount of the vehicle’s hourly rate divided by 60
  • Stops Along Route
    • Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop
    • If there is more than one stop, the trip will convert to an hourly reservation with a minimum 3 hour commitment
  • For your convenience, we add a customary 18% gratuity to all reservations. This can be changed upon request.

Cleaning/Damage Fees:

  • $200 cleaning due to sickness
  • $25 per broken/missing glassware
  • $250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device
  • $25 missing AUX cable
  • $50 cleaning due to excessive food mess at our discretion
  • $250 (minimum) for rips or tear to upholstery/leather
  • $150 for ripping tint off windows
  • $100 cleaning fee for any kind of smoking

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