A grace period is a certain amount of time that we offer in addition to your reservation. It is meant to help if you have small delays or as a buffer zone for the reservation. It is not meant to be thought of as extra time with the vehicle. We have this policy in place as a convenience for our customers, and it is here to help ensure a stress free ride. Be sure to always plan your trip with the intention that you will not be using that extra time. Listed below are the different types of transport and the grace periods that go along with each.
For pick ups that are being transported to the airport, we have a 15 minute grace period upon the pick up. And for pick ups at the airport we have a 30 minute grace period after the flight lands. This is meant to give a bit of extra time to get luggage, load the vehicle, and get going on the road. Any time past that grace period has a per minute charge until you are on the way to your destination. It can be calculated by the hourly rate of the vehicle, divided by 60, and that will give you the minute to minute charge.
With point to point transfers we do just have a 15 minute grace period to get in the vehicle and head to your drop off. Again this is meant to help with small delays in loading the vehicle. It has the same way to calculate the per minute charge after the grace period has expired (hourly rate/60).
For hourly reservations, we have a 15 minute grace period after the last hour. This again is meant as a small buffer in case of extra traffic, unloading time, things of that sort. It is not meant to be seen as an extra 15 minutes on your reservation. Looking at it that way can sometimes cause you to go over on time with unloading. Also, traffic is a factor that can impact your time, and that is a factor that can push past the grace time. Anything past the 15 minute grace period and it does charge for the full next hour of service. This means that even 1 minute past that time, and the full next hour rate for that vehicle will be charged. Always try to plan ahead on your trip and try not to incorporate the grace period into your timeline.
Has left us a star review
We had the pleasure of having prime limo bus service for a family multi wedding events. It was so much fun, the drivers were amazing, great service. I highly recommend them.
My wife and I cannot say enough about the excellence service provided by Prime Limo of Dallas. It was an exceptional experience. From Mr. Faizan Dolani who made all the reservations to Matt our driver everything was perfect. We will be using Pime Limo of Dallas again.
We love Prime Limo! We can trust they will be on time and helpful. Our most recent driver Tino made it very convenient to be picked up at the airport by letting us know exactly where to meet him. Will continue using Prime Limo!
I had a wonderful experience with both Clifton and callista as chauffeurs They were polite and efficient and friendly. I love PRIMO LIMO
Prime takes the worry out of airport travel. Their systems kept us totally informed and assured of their on time service. Dontavia was steps from the terminal and very helpful. She brightened our trip with a lovely personality. We’ll definitely use Prime again.
Amazing first experience with Primo Limo!! Jennifer was the absolute best chauffeur!! If we ever have need of a service like this again, we will 100% be reserving with Prime Limo again asking for Jennifer as our driver!
We utilized Prime Limo all week for our group. We had numerous shuttles around the DFW area in a Sprinter Mercedes van. The vehicle is very clean and the...
Beautiful and well maintained vehicles! Great Service 10 out of 10!!
Was an amazing experience- Jennifer our driver was perfect. She made our night one we won’t forget! Thank you !
We came to Prime Limo & Car Service with three hours before we needed to be picked up. Prime Limo delivered a solution within minutes. The professionalism and courtesy their in office team provided was far exceed buy our driver Alisson. Alisson is a great representative of the brand and a true professional. Prime Limo has a true super star driving for them - we will use this company and request this driver again.
These guys are awesome they were on time, professional, and super courteous! Given the weather they did their best to ensure everyone got to the wedding after party and back safely. 10/10 would definitely recommend them
Words cannot describe how much fun my wife and I had on the shuttle. The vibe was unlike no other shuttle bus I’ve been on. We celebrated a wedding party and could not have asked for a better night!
We have been using Prime Limo for our ride needs since moving here to Dallas. The expressways are difficult enough to navigate, especially when in rush hour traffic or at (shudder!) DFW. Jeyson was only our latest driver, picking us up at DFW yesterday. The flight was delayed an hour because of plane issues, so we were late arriving. Jeyson was there to collect my wife and I and drive us home effortlessly after a rather stressful day, what with aircraft flight changes, then broken planes. We live on the eastern side of Dallas, in the general White Rock Lake area. Getting to DFW particularly can be challenging. Prime Limo has always - always - been there, arriving on time (usually a bit early) for pick-up and seemingly always finding a fast way to get to the airport. We also appreciate that the WHOLE charge is included in the bill, not requiring fishing for cash at the airport while trying to marshal bags, etc. The vehicles are new and always clean and obviously well kept. Great service at a fair price.
Richard was AMAZING! He was kind and polite. We had a blast in the infiniti limo! Thanks for an awesome experience
This limo service is the best in the Dallas area! Great service! Clean vehicle! Richard was amazing!
Richard has been the best driver. Clean cars and great prices
They were very helpful for the wedding party!! Shawn and will treated us great, and the bus was an amazing experience!
Shawn, Will, and Lewis were amazing drivers! A+ Service from Prime Limo service, couldnt have had a better experience on a wedding party buss
Once again, I had a fantastic experience with Prime Limo for airport pick-up and drop-off services. The booking process was straightforward, and our driver, Kelechi, was punctual, professional, courteous, and helpful. I highly recommend their services.
I wholeheartedly endorse Prime Limo. They exhibit excellent communication, professionalism, and offer immaculately clean cars stocked with water. Our driver, Matthew, was exceptional, and we'll definitely request his services again. Words cannot express how impressed we are with this company.
From start to finish, Prime Limo provided exceptional service that exceeded my expectations. I'm now choosing Prime Limo for all my airport drop-off and pick-up needs.
Prime Limo consistently delivers outstanding service! They are always polite, punctual, and professional. I enthusiastically recommend them to anyone, whether you're traveling in a large group or as a smaller party. They never disappoint.
Recently, our organization partnered with Prime Charter for transporting a large group from Austin to Dallas. We required five buses, and to our delight, each one was immaculate, modern, and equipped with amenities that ensured a relaxing trip. Kelechi, one of the drivers, stood out with his courteous nature and adept navigation skills. Prime Charter handled our sizable task with unmatched ease and professionalism. They're our top choice for group travel.
Prime Limo provided an exceptional experience for our recent corporate outing. Their charter bus was spacious, clean, and well-maintained, ensuring a comfortable ride for the entire team. The service was punctual and professional, making the journey smooth from start to finish. Highly recommended for any corporate transportation needs!
First time using Prime Limo based Google recommendations. Needless to say, I was not disappointed. Prompt response to inquiry, quick and courteous text messages about arrival and pickup. Finally, Calister was first class and made our ride very comfortable in a beautiful Suburban. She was a great conversationalist and a great way to start our weekend in Dallas.
Allisson was our driver on 2 occasions and did a great job. He saved us from having to pay for parking at American Airlines Center, so we really appreciated that! He was on time and extremely professionally.
This was our first time to use Prime's service. Joseph was our driver from home to DFW airport. He is outstanding, safe and professional. We were confident in his safe driving after only a few minutes. He managed to get us to the airport quickly without driving fast or changing lanes multiple times. He has great skills in safe, efficient and smooth driving.
Matthew was a great driver for an evening in July. The SUV was clean and service prompt and courteous. I will definitely use Prime Limo again.
This is the 2nd time using Prime Limo when traveling to Texas. I highly recommend them. My driver, Javier, was friendly and professional It was a real pleasure chatting with him.
Had a great ride to the doctors office with Matthew! He's so sweet and thoughtful. He had cold bottled water for me. Helped me out of the car and to the...
I got lost in the airport. My sweet driver parked and came in and found me. They were super patient, kind, and professional! Would absolutely recommend!
Matthew had wonderful customer service and made the evening so much fun.
I’ve trusted Prime Limo to safely transport my daughter to and from the airport for 3 years now. I finally had the pleasure of using them for myself. Kenya was super helpful, kind and courteous! Thank you!
Kenya was amazing. He did everything to make our ride safe and efficient! We have already booked another service and plan to suggest to our friends and family to reserve transportation with Primo.
We booked Prime Limo’s party bus service for an event at ATT Stadium this week. From booking to arrival and completion of the service, we had an amazing experience. Our driver, Julie, provided prompt, friendly service and made the entire evening fun for our crew. I couldn’t recommend Prime Limo more and will absolutely be using their service for future events!
Customers love them!! Great reviews! Will definitely give them a call next time I need a ride.
Absolutely perfect service. On time. Beautiful vehicle. Ronald was perfectly on time. He knew exactly where to go. It was just a great experience and I'd highly recommend.
Julie our driver was amazing very professional highly recommend there services Thank You 🙂
Prime Limo delivers excellent service. Taje arrived 15 minutes early and was very professional and personable. I am very picky with my car service drivers. Taje will definitely be requested again. Good job!
I had a very pleasant experience with Prime Limo & Car Service last week! My driver Calister was prompt, courteous, super helpful, and very kind. She is also a skilled driver and I felt very comfortable in her care. She was very professional and yet very friendly! In addition, the vehicle was spotless and obviously well maintained! The ride was smooth and enjoyable! I would absolutely recommend their services!!!
the car was absolutely perfect for our trip, the driver Allison was better than we have ever had with other car services, and we hope he is now our driver in future needs, we had a blast and there was never a need that he didn't fulfill, including setting our phone to use the stereo. He was dressed to meet the need and clean, drove within limits which is good for us older folks. we were so impressed considering the other car services in our area couldn't come close to this company.. thank you thank you thank Allison
Loved my experience! Our chauffeur, Lisa was amazing and we’d definitely recommend her again!
GREAT CAR SERVICE! Always on time, friendly, professional and fun. Use for executive transport, team building outings and more and always a great experience!!!
Excellent Service, I had a driver by the name of Kayman. He was exceptionally well, on time and very careful with my luggage. His warm spirit and gentle yet timely driving is commendable. Would most definitely recommend Prime Limo & Car service, 10/10 from the easy and simple booking to the Amazing drivers.
