A grace period is a certain amount of time that we offer in addition to your reservation. It is meant to help if you have small delays or as a buffer zone for the reservation. It is not meant to be thought of as extra time with the vehicle. We have this policy in place as a convenience for our customers, and it is here to help ensure a stress free ride. Be sure to always plan your trip with the intention that you will not be using that extra time. Listed below are the different types of transport and the grace periods that go along with each.
For pick ups that are being transported to the airport, we have a 15 minute grace period upon the pick up. And for pick ups at the airport we have a 30 minute grace period after the flight lands. This is meant to give a bit of extra time to get luggage, load the vehicle, and get going on the road. Any time past that grace period has a per minute charge until you are on the way to your destination. It can be calculated by the hourly rate of the vehicle, divided by 60, and that will give you the minute to minute charge.
With point to point transfers we do just have a 15 minute grace period to get in the vehicle and head to your drop off. Again this is meant to help with small delays in loading the vehicle. It has the same way to calculate the per minute charge after the grace period has expired (hourly rate/60).
For hourly reservations, we have a 15 minute grace period after the last hour. This again is meant as a small buffer in case of extra traffic, unloading time, things of that sort. It is not meant to be seen as an extra 15 minutes on your reservation. Looking at it that way can sometimes cause you to go over on time with unloading. Also, traffic is a factor that can impact your time, and that is a factor that can push past the grace time. Anything past the 15 minute grace period and it does charge for the full next hour of service. This means that even 1 minute past that time, and the full next hour rate for that vehicle will be charged. Always try to plan ahead on your trip and try not to incorporate the grace period into your timeline.
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Great experience with Prime Limo. My driver was Denario and he was very friendly and professional. Would highly recommend this service.
Perfect experience, exactly what I needed and expected. Beautiful, spacious, clean car. Smooth ride
Amazing service!!! Very quick to respond to all of the questions I had regarding the services. Easy and straightforward information, no hidden fees or surprises. Our driver Michael was extremely attentive, puntual, and professional. Would recommend this company for all your limo needs! Excellent customer service!
Our recent limo service from Dallas Love Field is worth talking about. Taje was there to assist with all the luggage and offered us stellar concierge-level service. We highly recommend Prime Limo.
Great experience! Our SUV was spotless, Taje was my chauffeur and was waiting for us on arrival and took good care of us. Will definitely use Prime Limo when I return. Thank you!
Love Prime Limo and the service they provide every time I visit Dallas. My driver Denario was amazing.
Ambrose was absolutely the best! He was kind, polite, professional & got me to my destination safely.
Denario was a great chauffeur. So enjoyed the conversation and he was such a safe driver!
A week late in writing this, but I have been thinking about Prime Limo & Car Service ever sense. If you are in need of a luxury pickup or transport in the Fort Worth area, look no more. Extremely prompt, reliable, above and beyond, and absolutely gorgeous vehicles. One of their brand new luxury SUV's picked up the person I booked this for and he was amazed at not only the vehicle itself, but the incredible service provided. Thank you very much to your team, the last minute changes the weather through at us, and all you did to make our lives easier. You will forever be our go to while in the area!
Exceptional service with ample proactive communication confirming real-time status of driver. Stress Free. Worry free. Beautiful clean vehicles. The driver professionalism is stellar. Like today...thank you Ronald!
I have used Prime for nearly 30 years (mostly home to/from DFW or DAL). They consistently provide outstanding service that is reflected in the outstanding equipment they use, the cleanliness of their vehicles, their absolute on-time performance, and the quality and professionalism of their drivers. Paul assisted me yesterday in moving from a nursing facility to my home following rehab for spinal surgery. He gladly moved all my luggage into my home and at my request, placed it my bedroom, and he graciously plugged my pc into the wall power source behind my desk (I'm unable to bend or twist). I have had multiple similar experiences with other Prime drivers when my late wife (who had ALS) travelled with me and required wheelchair assistance. I believe Prime is unequaled in Quality Customer Service and the overall product they provide.
I have utilized Prime’s car service for airport transport a couple of times now. They are incredibly professional and the cars are immaculate. Most recently, Javier was our driver and we were pleased with his helpfulness and his professionalism! We highly recommend Prime for any of your transportation needs!
Another great ride to my periodontist office with Prime Limo! Matthew, my driver was great. Helped me in and out of the car and even offered to walk me in...
I am a first time user of Prime Limo and I can’t thank Prime Limo enough for their service. Denario was on time and given the weather conditions instilled great confidence in his ability to drive and negotiate the icy roads. Customer service was very kind and attentive to my needs. I would absolutely recommend Prime Limo & Car Service and definitely use them again.
I've been using Prime Limo for the last 6 months or so, at least two times each month. Their office employees, drivers and service have been spot on each time. Absolutely recommend using them!
Prime is always on time, clean and respectful! Jennifer was awesome!!
I use Prime Limo every time I visit Dallas because they are reliable and get my clients where I need them without having to worry. Ronald was on time as usual! Thank you Primo Limo
Richard was our driver, who was ontime and helped us with our bags, and of course friendly. We use Prime Limo exclusively because you know they are reliable.
We had a great experience. Very professional company. Richard was awesome and always on time.
A really great experience Saturday night with Prime Limo. Matthew did a fabulous job driving, the limo was clean, newish and we were extremely pleased with every step of the way from booking, to talking to your office and finally with Matthew driving and making sure we were all comfortable and no issues. Thanks again Matthew for making our Saturday night in Dallas to Ft Worth so special!
Excellent. I want Ronald on my next trip!!
We had a great time! We reserved a limo for a few hours, and Matthew was a fantastic driver. We were comfortable and had fun in the back of the car, and never had to wait when we were ready to move on to another location.
Prime Limo always does a great job of making it easy to book our service to and from the airport for our vacations. Drivers are always on time and communication is perfect. Ray was excellent and made our return trip home a welcome one.
We travel regularly and Prime Limo is our choice for airport transfers between Dallas and DFW. The vehicles are spotless, the drivers always arrive on time, friendly and professional, savvy drivers like Tino who get us home through rush-hour traffic safely and smoothly. Highly recommended!
Professional and reliable limo company. I booked a RT to DFW for my business trip and was very satisfied with the service. My chauffeur, Nyron arrived on-time (a few minutes early actually) and professionally dressed. He confirmed my flight and drop-off gate. The rides went smoothly and no issues at all. The online booking process was very easy and price was transparent. Highly recommended this company for your transportation needs!
Matthew was awesome! He was flexible when I was running a little late. He conversed with me at my pace and at appropriate volume. He was pleasant and humorous. It was a smooth and fast trip. This service never disappoints and is much appreciated.
Best limo ride ever. Matthew is a literal saint. I would rebook anytime!
Primo Limo is a constantly reliable service from start to finish. They send you your drivers information with their picture and make/model of their car well in advance so you know who your looking for. It takes the stress out of the pickup process. I use them every time I come in and out of Dallas. Javier was my driver this last time and he greeted me at baggage claim with a smile.
We decided at the last minute that we didn't want to leave a car at the airport and deal with all that so we called after MIDNIGHT to see if we could get a suburban by 9am. Moncia answered right away and we had a reservation immediately for the next morning. Ronald arrived 15 min early and was so helpful and friendly! On the way back Robert was waiting for us...same thing. Price is very reasonable and includes gratuity. Gave both drivers an extra tip anyway...they deserved it! You have a new client from here on.
Javier made all his way points for us is a speedy, seatbelt safe, manner. Roll on and be prosperous.
Daryl provided outstanding customer service making our tour effortless and fun.
Great service! Came on time and delivered us safely.
Great first time experience!
Great experience with the team! Super professional and cool. Would definitely use again
Fantastic limo service! Vehicles are top notch
Amazing customer service from Prime! 2nd to none! Very accommodating with the prompt timing of our pickup and drop off and a safe ride home. Would def use again on our next party
Great time with Prime Limo! Amazing services! The party bus was bumping!
So much fun to be with our friends and family on our way to our event. Highly recommended if you are able to book with Prime!
Rented them for our Christmas party which was in Fort Worth. They picked us up in Carrollton. On-time, clean, professional service.
Great customer service. Promptly arrived on time. Driver was super professional and adhered to all safety protocols. Would use service again in future. Thank you for providing safe transportation during our holidays!
Great service. Comfortable ride, and def a safe way to travel. Thanks Prime Limo
Timely, patient, super clean bus. I wouldn't use any other service they were so accommodating! Party bus was big enough for 20+ people and comfortable with air. We had a great time!
My wife and her friends used Prime Limo and Car Services for their event. The sprinter bus was definitely the highlight of the night. I would recommend Prime Limo and Car Services for your next event.
Great service and friendly drivers!
This was the best experience and service! Would recommend to anyone
We just rented a bus for my friends bachelorette, and it was perfect! The driver was super sweet and attentive. We had an amazing time!
Amazing service! Would recommend prime limo to all of my friends
We used prime limo and car services for my friend's event. I highly recommend their services!