We only monitor inbound flights, it is your responsibility to inform us of a delay for outbound flights.
If passenger requests stops off route, customer is subject to additional charges. If you cannot locate your chauffeur, please call us at 214-256-6725.
Sedans/SUVs: From the main terminal, follow signs for the limo pickup area located on the ground floor of Garage B. Cross the skybridge from the main terminal and head to the far end of the hallway to reach the elevators to the ground floor. Turn left and alongside the edge of the garage you will see limo parking. Map for the walking route: Open Map.
If you selected a "Meet/Greet" option, the chauffeur will meet you at the bottom of the large escalators with a sign just after exiting the secure area. Everyone will walk together to Garage B where the vehicle will be parked.
Checked Luggage Video Directions: https://bit.ly/4a6HVIQ
Carry On (no checked) Video Directions: https://bit.ly/4a5JTsS
Passengers with Disabilities (ADA): You may be picked up curbside near Garage A. This is marked by purple colored signage. You will take elevator in the lobby down to lower level (one level beneath baggage claim), go through a tunnel, and cross the street. You can easily find the location with google maps: GPS Navigation. You can also open a map on this page to find your walking route: Open Map.
Large Vehicles (Buses, Vans, and Limos): The meeting location is on the lower level ground transportation area. Use this pin drop to find location: https://bit.ly/3UgVkqM
If you have any complaints or comments regarding this new limo pick up area, please contact Arnold Watkins with DAL Transportation Regulation at 469-540-9726 or arnold.watkins@dallas.gov.
Car Seats:
Prime Limo assumes no responsibility for any injury or damage to the user. The device must be installed by the user only. Chauffeurs are neither authorized or certified to install this device.
Information about child seat mounting can be found here: https://www.primelimo.com/child-car-seats-available/
