What happens if your credit/debit card declines for your service? It is a common occurrence here and we want to make sure that your transportation needs are still fulfilled. Look below to find out what happens on your reservation.
For any point to point or airport reservations, the card is charged after the trip has been completed. If your credit card on file does decline for the amount our agents will contact you by phone first. If they cannot reach you they send out an automated email describing the situation and how it can be resolved. We recommend contacting us as soon as you see the email or voicemail to get that taken care of.
For hourly reservations the card is charged the day prior to the event. In this case if the card does decline an agent will contact you to update it before the service can take place. It is very important that we get in touch with you before the reservation to update the card on file. Without an updated card that can go through, we cannot proceed with the reservation. We will try every form of contact we have to get in touch with you to make sure this does not happen though. If you do not see an email invoice for the charge the day before the event, we recommend contacting us to make sure that everything is set for your event.
Once we have an updated card on file for you though, it is no problem to charge whatever remaining balance you have and send you the invoice. We know these things happen, and we are happy to work with you on them. And if you ever have any questions at all, you can contact us at info@primelimo or at (214) 256-6725 anytime!
Has left us astar review
Great experience with Prime Limo. My driver was Denario and he was very friendly and professional. Would highly recommend this service.
Perfect experience, exactly what I needed and expected. Beautiful, spacious, clean car. Smooth ride
Amazing service!!! Very quick to respond to all of the questions I had regarding the services. Easy and straightforward information, no hidden fees or surprises. Our driver Michael was extremely attentive, puntual, and professional. Would recommend this company for all your limo needs! Excellent customer service!
Our recent limo service from Dallas Love Field is worth talking about. Taje was there to assist with all the luggage and offered us stellar concierge-level service. We highly recommend Prime Limo.
Great experience! Our SUV was spotless, Taje was my chauffeur and was waiting for us on arrival and took good care of us. Will definitely use Prime Limo when I return. Thank you!
Love Prime Limo and the service they provide every time I visit Dallas. My driver Denario was amazing.
Ambrose was absolutely the best! He was kind, polite, professional & got me to my destination safely.
Denario was a great chauffeur. So enjoyed the conversation and he was such a safe driver!
A week late in writing this, but I have been thinking about Prime Limo & Car Service ever sense. If you are in need of a luxury pickup or transport in the Fort Worth area, look no more. Extremely prompt, reliable, above and beyond, and absolutely gorgeous vehicles. One of their brand new luxury SUV's picked up the person I booked this for and he was amazed at not only the vehicle itself, but the incredible service provided. Thank you very much to your team, the last minute changes the weather through at us, and all you did to make our lives easier. You will forever be our go to while in the area!
Exceptional service with ample proactive communication confirming real-time status of driver. Stress Free. Worry free. Beautiful clean vehicles. The driver professionalism is stellar. Like today...thank you Ronald!
I have used Prime for nearly 30 years (mostly home to/from DFW or DAL). They consistently provide outstanding service that is reflected in the outstanding equipment they use, the cleanliness of their vehicles, their absolute on-time performance, and the quality and professionalism of their drivers. Paul assisted me yesterday in moving from a nursing facility to my home following rehab for spinal surgery. He gladly moved all my luggage into my home and at my request, placed it my bedroom, and he graciously plugged my pc into the wall power source behind my desk (I'm unable to bend or twist). I have had multiple similar experiences with other Prime drivers when my late wife (who had ALS) travelled with me and required wheelchair assistance. I believe Prime is unequaled in Quality Customer Service and the overall product they provide.
I have utilized Prime’s car service for airport transport a couple of times now. They are incredibly professional and the cars are immaculate. Most recently, Javier was our driver and we were pleased with his helpfulness and his professionalism! We highly recommend Prime for any of your transportation needs!
Another great ride to my periodontist office with Prime Limo! Matthew, my driver was great. Helped me in and out of the car and even offered to walk me in...
I am a first time user of Prime Limo and I can’t thank Prime Limo enough for their service. Denario was on time and given the weather conditions instilled great confidence in his ability to drive and negotiate the icy roads. Customer service was very kind and attentive to my needs. I would absolutely recommend Prime Limo & Car Service and definitely use them again.
I've been using Prime Limo for the last 6 months or so, at least two times each month. Their office employees, drivers and service have been spot on each time. Absolutely recommend using them!
Prime is always on time, clean and respectful! Jennifer was awesome!!
I use Prime Limo every time I visit Dallas because they are reliable and get my clients where I need them without having to worry. Ronald was on time as usual! Thank you Primo Limo
Richard was our driver, who was ontime and helped us with our bags, and of course friendly. We use Prime Limo exclusively because you know they are reliable.
We had a great experience. Very professional company. Richard was awesome and always on time.
A really great experience Saturday night with Prime Limo. Matthew did a fabulous job driving, the limo was clean, newish and we were extremely pleased with every step of the way from booking, to talking to your office and finally with Matthew driving and making sure we were all comfortable and no issues. Thanks again Matthew for making our Saturday night in Dallas to Ft Worth so special!
Excellent. I want Ronald on my next trip!!
We had a great time! We reserved a limo for a few hours, and Matthew was a fantastic driver. We were comfortable and had fun in the back of the car, and never had to wait when we were ready to move on to another location.
Prime Limo always does a great job of making it easy to book our service to and from the airport for our vacations. Drivers are always on time and communication is perfect. Ray was excellent and made our return trip home a welcome one.
We travel regularly and Prime Limo is our choice for airport transfers between Dallas and DFW. The vehicles are spotless, the drivers always arrive on time, friendly and professional, savvy drivers like Tino who get us home through rush-hour traffic safely and smoothly. Highly recommended!
Professional and reliable limo company. I booked a RT to DFW for my business trip and was very satisfied with the service. My chauffeur, Nyron arrived on-time (a few minutes early actually) and professionally dressed. He confirmed my flight and drop-off gate. The rides went smoothly and no issues at all. The online booking process was very easy and price was transparent. Highly recommended this company for your transportation needs!
Matthew was awesome! He was flexible when I was running a little late. He conversed with me at my pace and at appropriate volume. He was pleasant and humorous. It was a smooth and fast trip. This service never disappoints and is much appreciated.
Best limo ride ever. Matthew is a literal saint. I would rebook anytime!
Primo Limo is a constantly reliable service from start to finish. They send you your drivers information with their picture and make/model of their car well in advance so you know who your looking for. It takes the stress out of the pickup process. I use them every time I come in and out of Dallas. Javier was my driver this last time and he greeted me at baggage claim with a smile.
We decided at the last minute that we didn't want to leave a car at the airport and deal with all that so we called after MIDNIGHT to see if we could get a suburban by 9am. Moncia answered right away and we had a reservation immediately for the next morning. Ronald arrived 15 min early and was so helpful and friendly! On the way back Robert was waiting for us...same thing. Price is very reasonable and includes gratuity. Gave both drivers an extra tip anyway...they deserved it! You have a new client from here on.
Javier made all his way points for us is a speedy, seatbelt safe, manner. Roll on and be prosperous.
Daryl provided outstanding customer service making our tour effortless and fun.
Great service! Came on time and delivered us safely.
Great first time experience!
Great experience with the team! Super professional and cool. Would definitely use again
Fantastic limo service! Vehicles are top notch
Amazing customer service from Prime! 2nd to none! Very accommodating with the prompt timing of our pickup and drop off and a safe ride home. Would def use again on our next party
Great time with Prime Limo! Amazing services! The party bus was bumping!
So much fun to be with our friends and family on our way to our event. Highly recommended if you are able to book with Prime!
Rented them for our Christmas party which was in Fort Worth. They picked us up in Carrollton. On-time, clean, professional service.
Great customer service. Promptly arrived on time. Driver was super professional and adhered to all safety protocols. Would use service again in future. Thank you for providing safe transportation during our holidays!
Great service. Comfortable ride, and def a safe way to travel. Thanks Prime Limo
Timely, patient, super clean bus. I wouldn't use any other service they were so accommodating! Party bus was big enough for 20+ people and comfortable with air. We had a great time!
My wife and her friends used Prime Limo and Car Services for their event. The sprinter bus was definitely the highlight of the night. I would recommend Prime Limo and Car Services for your next event.
Great service and friendly drivers!
This was the best experience and service! Would recommend to anyone
We just rented a bus for my friends bachelorette, and it was perfect! The driver was super sweet and attentive. We had an amazing time!
Amazing service! Would recommend prime limo to all of my friends
We used prime limo and car services for my friend's event. I highly recommend their services!