Shopping for the best rates and service is a norm in this day and age, and with easily accessible online systems it has made shopping a much easier process. For those of you out there looking to get the best possible service for the cost, here are a few major questions that you should be asking.
1. When is your customer support available? - Some companies do not operate 24/7, and if you are booking an early or late service and have issues you need to know that you can contact a real person to get some answers.
Answer: We are available 24/7 in our office, as well as on the road.
2. How are the chauffeurs attired? Are they licensed? - You want to make sure that the chauffeur will be professionally attired and is actually licensed to drive a private vehicle. Many companies do not require their chauffeurs to get the proper documentation for their positions.
Answer: All of our chauffeurs are professionally trained and licensed by the state, and they are dressed in a black vest, tie, and button down white shirt.
3. What are the special features of the vehicle? What does it come with? What year is it? - Some companies advertise with brand new vehicles on their website, but fall short a few years with their actual fleet. You want to make sure you know everything about the vehicle that you will be getting into and what you will be able to control in the back.
Answer: All of our vehicles are explained upon request and are kept up to date and cleaned regularly.
4. What kind of overage and cancellation policy do you have? What are any additional fees? - These are some important questions to ask because they can potentially cost you more money if you do not know about them. Sometimes not all the fees are included in the quotes that are given out, be sure to get an all inclusive quote when asking for pricing.
Answer: All of our policies are explained upon any booking, for hourly reservations we have a 7 day window cancellation policy. All quotes include all taxes, tolls, and fuel; everything besides gratuity which is at your discretion.
With these questions answered, you can make a more informed decision about the company you would like to do business with. The cheapest rates may not always be the best service, remember that you get what you pay for. Be sure to find a good mix of price and service that you like, and remember that we try to provide the best of both! We look forward to hearing any questions you may have, so be sure to give us a call today!